Data we collect about customers
At Xebre, we are transparent about what data we collect and why, only doing so for the purposes outlined below:
Account management and billing
When you become a customer, we will process your personal information to manage your account, process invoices and other similar reasons. We will use your email address, and other contact details, to inform you about important account information such as service changes and planned maintenance.
We will send e-mails to customers about changes to the Xebre service, or to make you aware of about things which may have an impact on your website. You cannot opt out of receiving these e-mails because we consider them a part of our delivered service.
Responding to messages and enquiries
We will retain a customer’s contact details for up to 12 months from the point that they submit an email through our website, or contact us directly via another method such as by telephone. We use this to verify the customer’s identity, and to be able to follow up with them about the contents of their message.
When you visit our website, we may record information about how you interacted with content on each page. We use this information to help us improve our website and to measure the success of our marketing campaigns.
We may integrate analytics from Google, Microsoft, LinkedIn, Facebook, Instagram and Twitter to help us track the effectiveness of our online marketing campaigns and to allow those companies to bill us correctly for their referrals. The data that these companies collect might be governed by other relationships that you have with those companies directly.
Requesting access to your data
In compliance with data protection law, you have a right to access, modify and remove any of the information or data we hold about you which is inaccurate, incomplete or out of date. You can exercise this right at any time by contacting our Data Protection Officer, either by writing to our address below, or e-mailing firstname.lastname@example.org and marking it for their attention. Xebre reserves the right to charge a reasonable fee to cover the costs of administering requests for data held by us, where this is allowed by law.
7 Chapel Close